CONTACT US
Frequently asked questions
How long will it take for the order to arrive?
It takes 1-2 working day(s) to arrive in Klang Valley. Other states within a week.
Can I order through email or other ways?
Yes. You can email us at info@vinylthirty3.com or Telegram/WhatsApp us 011 5558 3345
Is ordering from Vinyl Thirty3 secure?
Yes! All entered information on our site is encrypted to ensure the security.
If I can't find a title (including Out of Stock), can you order for me?
Definitely yes! Drop us an email info@vinylthirty3.com. We will let you know the availibility of the title. 20% non-refundable deposit of the total price is required.
Will I receive my vinyl same as product image displayed on the website?
Color might be varied from the artwork displayed on site. If you have question such as label, country and etc., do drop us an email for details at info@vinylthirty3.com
Am I entitled for free shipping?
Yes, as long as you purchase more than 1 album and shipping address is in Malaysia.
How do I setup my turntable?
There are tons of info on Google regarding setting up turntable. Still confused? No problem, don't hesitate to contact us, we are happy to help out.
Can I refund if I'm not satisfied with the purchased vinyl?
Yes. You will be given full store credit with proof of warped vinyl in video form (as image is hard to tell warped vinyl). Refund needs to be made within 7 days after you received your record.
How do you handle my personal information?
To fulfil your order, Vinyl Thirty3 collects your name, email address, shipping address and telephone number. For suscribing mailing list, we only need your email address. Shipping address and telephone number will be used for courier delivering services. We do not distribute or sell your information to any company or individuals.
Do you ship outside Malaysia?
At this moment, we only ship to Singapore.